• Please check your email for your shipping confirmation that provides your tracking #.

• If you need help locating your order, please reach out to us orders@jouaofficial.com.

• Please reach out to USPS Customer Service if your delivered item is missing or lost in transit by the carrier.

• No. Shipping is only available in the United States. 

• However, it is our goal to expand it internationally.

• ALL ORDERS ARE FINAL. No returns, exchanges, & refunds. 

• We’re looking to expand our return and shipping policy in the future. 

• We are confident that you will wear it well and celebrate yourself boldy! 

If there's an issue with your order, please email orders@jouaofficial.com

• We model our clothes like real customers and always give our honest recommendation for each item. 

• If an item indicates “runs small”, size up for a relaxed look. Or, choose your regular size for preferred fitted look. 

• If an item indicates “fits regular”, choose your regular size. 

• Size chart is also found on every product page. 

• If it’s a popular choice, we’ll definitely consider it. 

• Subscribe for SMS notifications, or follow our social media @joua_official for restocks and new collections!